退換貨政策
Updated:1709024339
service@wonovain.com"],["span",{"caps":false,"color":"#000000","fonts":{"ascii":"Segoe UI","cs":"Segoe UI","eastAsia":"Segoe UI","hAnsi":"Segoe UI","hint":"default"},"spacing":0,"sz":13.5,"szUnit":"pt","data-type":"leaf"},",客服會在收到郵件後的1-3個工作日內受理 您的請求,退換貨所產生的運費由我方承擔。"]],["br",{"type":"textWrapping"},["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]]],["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]],["br",{"type":"textWrapping"},["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]]],["span",{"data-type":"text"},["span",{"caps":false,"color":"#000000","fonts":{"ascii":"Segoe UI","cs":"Segoe UI","eastAsia":"Segoe UI","hAnsi":"Segoe UI","hint":"default"},"spacing":0,"sz":13.5,"szUnit":"pt","data-type":"leaf"},"3.關於退貨:至收到商品之日起7天內,請直接聯繫快遞公司,快遞公司收到貨后,快遞公司將通知我方退款相關事項,我司將在15個工作內容完成退款流程。"]],["br",{"type":"textWrapping"},["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]]],["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]],["br",{"type":"textWrapping"},["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]]],["span",{"data-type":"text"},["span",{"caps":false,"color":"#000000","fonts":{"ascii":"Segoe UI","cs":"Segoe UI","eastAsia":"Segoe UI","hAnsi":"Segoe UI","hint":"default"},"spacing":0,"sz":13.5,"szUnit":"pt","data-type":"leaf"},"退換貨請註明:訂單號、姓名、電話,並向24小時在線客服獲取退換貨地址。"]],["br",{"type":"textWrapping"},["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]]],["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]],["br",{"type":"textWrapping"},["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]]],["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]],["br",{"type":"textWrapping"},["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]]],["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]],["br",{"type":"textWrapping"},["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]]],["span",{"data-type":"text"},["span",{"caps":false,"color":"#000000","fonts":{"ascii":"Segoe UI","cs":"Segoe UI","eastAsia":"Segoe UI","hAnsi":"Segoe UI","hint":"default"},"spacing":0,"sz":13.5,"szUnit":"pt","data-type":"leaf"},"如何取消訂單"]],["br",{"type":"textWrapping"},["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]]],["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]],["br",{"type":"textWrapping"},["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]]],["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]],["br",{"type":"textWrapping"},["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]]],["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]],["br",{"type":"textWrapping"},["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]]],["span",{"data-type":"text"},["span",{"caps":false,"color":"#000000","fonts":{"ascii":"Segoe UI","cs":"Segoe UI","eastAsia":"Segoe UI","hAnsi":"Segoe UI","hint":"default"},"spacing":0,"sz":13.5,"szUnit":"pt","data-type":"leaf"},"取消訂單需要向售後服務中心發送郵件並註明相關原因,郵件内容應註明您的訂單號、姓名、電話。"]],["br",{"type":"textWrapping"},["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]]],["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]],["br",{"type":"textWrapping"},["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]]],["span",{"data-type":"text"},["span",{"caps":false,"color":"#000000","fonts":{"ascii":"Segoe UI","cs":"Segoe UI","eastAsia":"Segoe UI","hAnsi":"Segoe UI","hint":"default"},"spacing":0,"sz":13.5,"szUnit":"pt","data-type":"leaf"},"收到商品後有任何疑問請聯繫在線客服或發郵件至"],["span",{"fonts":{"ascii":"宋体","cs":"宋体","eastAsia":"宋体","hAnsi":"宋体"},"sz":12,"szUnit":"pt","data-type":"leaf"},"service@wonovain.com"],["span",{"caps":false,"color":"#000000","fonts":{"ascii":"Segoe UI","cs":"Segoe UI","eastAsia":"Segoe UI","hAnsi":"Segoe UI","hint":"default"},"spacing":0,"sz":13.5,"szUnit":"pt","data-type":"leaf"},",同時請告知您的姓名及聯繫方式及訂單編號,我們能快速的給您及時處理唷!"]]],["p",{"rPr":{"bold":true,"fonts":{"hint":"default"},"sz":15,"szUnit":"pt"}},["span",{"data-type":"text"},["span",{"data-type":"leaf"},""]]]]">

退換貨須知

受理消費者的退換貨,七天內為退換貨保證期,若超過此期間視同驗收完成不得退換貨。

若包裝或配件有毀損、遺失恕不受理退換貨。

如您要退換貨,務必要在期限內與我們聯繫,以免不必要的誤會與糾紛。

如商品非因瑕疵、變質欲辦理換貨事宜,須由消費者負擔來回運費。

希望買賣能互信互諒,如對商品有任何不滿想表達意見,我們都非常樂意傾聽。

若商品在運送途中產生瑕疵等狀況, 請收到商品後第一時間通知賣家, 並請將瑕疵商品寄回,賣家收到並確認瑕疵品後會快速將完好的新品寄出。

如何申請退換貨

1.由於個人原因產生的退換貨:至收到商品之日起7天內,在不影響二次銷售的情況下向售後服務中心發送郵件,售後客服會在收到郵件後的1-3個工作日內受理您的請求,退換貨所產生的運費需自行承擔,物流公司收取運費NT$300。


2.由於質量原因產生的退換貨:至收到商品之日起7天內,向售後服務中心發送郵件至service@wonovain.com,客服會在收到郵件後的1-3個工作日內受理 您的請求,退換貨所產生的運費由我方承擔。

3.關於退貨:至收到商品之日起7天內,請直接聯繫快遞公司,快遞公司收到貨后,快遞公司將通知我方退款相關事項,我司將在15個工作內容完成退款流程。

退換貨請註明:訂單號、姓名、電話,並向24小時在線客服獲取退換貨地址。



如何取消訂單



取消訂單需要向售後服務中心發送郵件並註明相關原因,郵件内容應註明您的訂單號、姓名、電話。

收到商品後有任何疑問請聯繫在線客服或發郵件至service@wonovain.com,同時請告知您的姓名及聯繫方式及訂單編號,我們能快速的給您及時處理唷!